Domestic Clients

Terms and Conditions are subject to change. Long-term clients refer to those customers who use our cleaners on a regular basis and who direct a standing order payment to Dust 2 Dawn; therefore domestic clients are termed as long-term clients. Here are the current Terms and Conditions:

Dust 2 Dawn

• Dust 2 Dawn is a company who acts as an agency to introduce clients to cleaners.
• All our cleaners are self-employed.
• Dust 2 Dawn charges clients £7.50 an hour for a cleaner. (refer to ‘Rates’ section) £6.00 an hour made payable to the cleaner Mon-Sat £1.50 an hour agency fee.
• £7.00 an hour made payable to the cleaner Sun & Bank Holidays £0.50 an hour agency fee.
• Dust 2 Dawn accepts no responsibility for expense caused by loss or damage occurred by the cleaner or abuse of phone by the cleaner. Dust 2 Dawn have Specialist Liability Insurance and will deal with any notified claim within 24 hours accordingly.  The excess damage cost is £250.
• Dust 2 Dawn’s Insurance covers loss of keys and change of locks
• Dust 2 Dawn’s Insurance does not cover abuse of phone or breakage to windows.
• Dust 2 Dawn will ensure strict vetting procedures with references checked, police checks and verifying documents that permit a cleaner to work in the UK legally. However, Dust 2 Dawn does not take responsibility for a failure of the selection procedures.
• Dust 2 Dawn will ensure if a cleaner were to leave, be sick, or go on holiday that the client at the earliest notification will be supplied with a cover, if a client so wished.
• Dust 2 Dawn will offer no refunds once a cleaner has been taken on.
• Dust 2 Dawn charges clients £600 if clients take on one of our cleaners directly before during or after contracting with us.

Hours and payment

• Long-term clients would be required to book a cleaner for a minimum of 2.5 hours per cleaning session
• Long-term clients will need to pay their cleaner cash in hand on a weekly basis.
• Long-term clients are to pay Dust 2 Dawn each month in advance via standing order or by cheque (please note cheques will incur a 60p charge except when paying for 6 or 12 months in advance).
• A returned standing order or a dishonoured cheque will incur a £10 administration charge.

Cancelling or halting service

• Long-term clients who wish to terminate their contract with Dust 2 Dawn must give 28 days notice via e-mail, or in writing, failure to do so will incur a loss of one months advanced payment by client.
• Long-term clients who are going away on holiday must give 7 days notice via e-mail or phone if they wish to halt their cleaning service during their absence.

Clients responsibilities

• A cleaner should be paid in cash either, at the end of a working session if they are booked once a week or at the end of each working week, if they are booked for more than once a week.
• All clients will be responsible to provide cleaning products, materials, equipment and arrangements for access to the clients home. However, Dust 2 Dawn can provide a Bathroom and Kitchen Kit with free cloths and sponges at a charge of £35, including P&P. Dust 2 Dawn will accept cheques (no post dated cheques accepted) for purchasing a cleaning kit. A dishonoured cheque will incur a £10 administration charge.
• Long-term clients are advised to spend the first session with their cleaner to go through a desired cleaning routine and how to operate specific appliances the cleaner will be required to use.
• Long-term clients should inspect results are done to their standard on the first session so cleaner can maintain this on each visit.
• After a cleaner’s first session clients can continue to supervise their cleaner or leave a cleaning rota tick list, which Dust 2 Dawn can provide clients to use.
• Long-term clients have the right to interview their cleaner if they so wish before they commence their contract, clients may wish to take this time if happy with the cleaner to go through a cleaning routine and how to operate specific appliances, but the cleaner will not be expected to do any domestic work just take notes.
• Long-term clients should remove precious, fragile items on a cleaners visiting day.
• Unsatisfied clients must contact the office within 24 hours so issues and concerns can be dealt with appropriately.

Short-term clients

Terms and Conditions are subject to change. Short-term clients refer to those customers who require a one-off cleaning service. Here are the current Terms and Conditions:

  Dust 2 Dawn

• Dust 2 Dawn is a company who acts as an agency to introduce clients to cleaners.
• All our cleaners are self-employed.
• Dust 2 Dawn charges clients £7.50 an hour for a cleaner.
• Dust 2 Dawn accepts no responsibility for expense caused by loss or damage occurred by the cleaner or abuse of phone by the cleaner. Dust 2 Dawn have Cleaner’s Liability Insurance and will deal with any notified claim within 24 hours accordingly.  The excess damage cost is £250.
• Dust 2 Dawn will ensure strict vetting procedures with references checked, police checks and verifying documents that permit a cleaner to work in the UK legally. However, Dust 2 Dawn does not take responsibility for a failure of the selection procedures.
• Dust 2 Dawn will ensure you are notified of your cleaner/s name/s
• Dust 2 Dawn will offer no refunds once a cleaner has been taken on.
• Dust 2 Dawn charges clients £600 if clients take on one of our cleaners directly before, during or after  contracting with us.
• Dust 2 Dawn do not provide cleaning equipment or products for one-off cleans to keep our prices competitive.

Hours and payment

• Short-term clients would be required to book a cleaner for at least 4 hours.
• Short-term clients will be required to make an agency fee payment either by cheque (no post dated cheques accepted) or direct transfer (via online/telephone banking). Any dishonourable cheques will incur a £10 administration charge. The cleaner must be paid in cash on completion of duties.

Cheques made payable to:		Dust 2 Dawn Cleaning Services Ltd
Address:		23 Castalia Square Docklands London E14 3NG

Transfers into HSBC Account: 91534289 Sort Code: 40-03-33

Cancelling or halting service

• Short-term clients who wish to terminate their booking with Dust 2 Dawn must give 48 hours notice

        via e-mail: info@dust2dawncleaningservices.co.uk
                                        
                                    or
       
        phone: 0800 043 0688

Clients responsibilities

• All clients will be responsible to provide cleaning products, materials, equipment and arrangements for access to the clients’ home.
• Short-term clients are advised to explain to the cleaner exactly what their cleaning routine should be and how to operate specific appliances the cleaner will be required to use.
• Short-term clients should inspect results are satisfactory.
• Short-term clients should sign and date a completion form, keeping a copy for themselves and one to be retained by the cleaner after cleaning has been completed.
• Short-term clients should remove precious, fragile items on a cleaners visiting day.
• Unsatisfied clients must contact the office within 24 hours so issues and concerns can be dealt with appropriately.