Are staff insured and vetted?
Yes. Our staff are police checked. We have public liabilities insurance cover. Our insurance policy will cover accidental damages to your property or injury to the cleaner while working at a client's property.

Are staff legal to work in the UK?
Yes. The status of employees is thoroughly checked.

Does our staff speak English?
Yes.

Are our staff uniformed?
No. However, staff will produce a company ID card.

Do we employ a staff contract?
Yes. The contract states company policy and outlines health and safety procedures.

Can we as clients see a cleaner’s record?
Yes.

Are our staff reliable and punctual?
Yes.

Can we as clients contact the office at any time?
Call our office Monday to Friday between 9am-5pm. Messages can always be left after hours for us to get back to you. Clients will be given an out of hour’s mobile number for emergencies.

Can a cleaner be replaced if not satisfied with their standard of work?
Yes.

If a cleaner is sick will we as clients be informed and provided with a replacement?
Yes.

Do we as clients have to sign a contract?
Yes.

Can we as clients cancel a cleaner at any time?
Yes. However if you are a long-term customer 28 days notice must be given. One-off customers must provide 48 hours notice. No cancellation fee is payable if you as a client cancel within the given time limit. However not giving notification within the designated period would mean short term clients incur loss of deposit and long term clients would lose months advance payment, money would be non-refundable.

Can we as clients halt cleaning service provided if we are away?
Yes. Again we would ask you to cancel in advance depending on whether you are a long-term or one-off customer. Clients will not be charged for halting their cleaning service if clients cancel within the given time limit. To continue your cleaning service just phone Dust2Dawn to let us know and restart your standing order with your bank.